So this grand idea apparently had some fundamental flaws.
It required the browser to be open… Seems simple but how often is it that a vistor simply closes a chat window?
that I had been planning to use collapse when thought about in this manner, how can
I parse the DOM if
there is no DOM to parse.
So sadly this will be shelved. Hopefully the guys over at Olark will either build a Chat Transcript API, or start developing CRM plugins on their end. Unfortunately we can’t do it with what we are provided.